Telephone Negotiators - Preston
Preston / Up to £16,000 + Commission
Telephone Negotiators
Preston
Salary up to £16,000 + commission
Start date 10th September 2012
THE COMPANY
Tocatto trading name for Lowell Financial Group, Preston specialises in debt purchasing and we are one of the fastest growing companies in the UK. We purchase portfolios of consumer debt from a range of blue-chip organisations and then manage the recovery of these debts by offering customers practical repayment solutions appropriate to their circumstances. Our success is based on great people giving 100% commitment to deliver great results both for our customers and for our business.
THE SALARY
Starting Salary - £14,000 annually
After 3 months service - £15,000 annually + commission.
After 6 months service - £15,500 annually + commission.
After 9 months service - £16,000 annually + commission.
THE SHIFTS
Monday - Friday, combination of both 8am to 4.15pm and 11.45am to 8pm
Alternate Saturdays 8:00am to 2:00pm (mandatory)
THE ROLE
Working as part of a successful collections team, you will be responsible for the recovery of debt by liaising with customers over the telephone, using your excellent questioning and listening skills to understand their individual circumstances. You will have the ability to confidently manage potentially difficult or challenging situations and negotiate final settlement of debts or arrange appropriate repayment schedules.
THE TRAINING
Initial training for the role is over a 2 week period and is non-negotiable. Hours of training are Monday to Friday 9am to 5.15pm.
THE PERSON
You will have worked in a Sales or Collections role, ideally in a telephone based business and have excellent communication and negotiating skills. You will be able to anticipate customers’ needs and resolve sensitive financial problems fairly and professionally using empathy and have a commitment to provide excellent Customer Service. You will have a positive attitude, be a focused, target-driven individual with a common sense approach, a strong work ethic and a desire to learn.
We have a fantastic business culture and a package that rewards performance. This includes a competitive salary, ongoing training and development, and a superb staff incentive scheme and we have recently been awarded the Investor in People Accreditation and are an Age Positive Employer so if you wish to be considered for this superb opportunity and join a winning team, click apply and attach your CV.
You will be transferred to our online application form which will take no more than 5 minutes to complete.
You must be eligible to work in the UK.
